Category: Use Cases

Revenue Assurance

Introduction Revenue Assurance can be defined as the process of ensuring that all products and services provided by the Telecom Service Provider are billed as per the commercial agreement with customers by ensuring billing – and configuration integrity and accuracy across the relevant systems. This in order to improve profits, revenues and cash flows. Revenue…
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23. August 2019 0

Product Launch

How does Clintview Work? There can be different compelling events for a new product launch. Competition A new promotion is launched by the competition, which the operator finds too aggressive. If they do not react, they will lose subscribers. However, if they launch a similar tariff, they will lose revenue due to cannibalization. Customers Based…
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7. August 2019 0

Competitive Analysis

An estimated 13% of Service Plan revenue (revenue attributed directly to fees paid by subscribers for voice and data services) is leaked by Communication Service Providers, because they do not have enough information to better understand the competitive pressure of the marketplace.Competitive Pricing Analytics (CPA) is a standard operating procedure in many industries, but is…
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7. August 2019 0

Tariff-/ Billing-Migration

Billing migrations are most often driven by IT, yet extremely disruptive to the Business. The cost is significant, and fraught with risk for Customer Care and Retail. Marketing can take the opportunity to optimize the portfolio of service plans against the current subscriber usage patterns, against the competitive landscape, and leverage a Revenue Quality Assurance…
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7. August 2019 0

Up-/ Cross-Sell/ Reposition

Introduction Customers are exposed to a great amount of attractive offers every day, and knowing which customers are at risk and those who can be optimised.Clintview identifies products and complementary options that are unfulfilled by current service plans. The calculations are made with high precision, including key metrics such as price and usage elasticities. Elasticity…
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7. August 2019 0

Price Migration

Introduction The management of product life cycles and the resulting adjustment of the product portfolio can be accomplished in anonymous markets almost on a daily basis and relatively silently. However, in the telecommunication industry, with a direct contractual connection to the customer, the situation is often a lot more complicated or at least perceived as…
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15. May 2019 0

Customer Experience

Introduction In the world of 4G and 5G product managers need to consider not only monetary differences of products but also content, usage experiences of different channels and services or service related impact. As they become an increasing factor that drives customer actions, its become mandatory for Communication Service Provider (CSP) to understand, quantify and…
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15. May 2019 0