A Service Plan is truly optimized when the customer receives the appropriate value for the price they are paying, and the Communication Service Provider (CSP) is receiving the most amount of revenue while achieving the highest margin over the course of the Customer Lifecycle. Optimizing a Service Plan for B2B customers involves overcoming specific challenges.…
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Introduction Every second telecommunications CEO is aware of new market entrants. This leads to stronger competition in saturated markets such as Western Europe. For example, telecoms from emerging markets are looking for profitable assets abroad, utilizing their well built low-cost operating models to oust local incumbents. There is also the fact that companies new to…
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Future-proof standard product Within the scope of customer maintenance agreements Clintview was and is continuously enhanced with pricing features from all over the world. For the last 15 years Clintworld engaged to develop against an ambitious roadmap for Clintview and continues to do so. For example the bundle pricing (for household and B2B) and the…
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Introduction In the world of 4G and 5G product managers need to consider not only monetary differences of products but also content, usage experiences of different channels and services or service related impact. As they become an increasing factor that drives customer actions, its become mandatory for Communication Service Provider (CSP) to understand, quantify and…
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Customers will react to price changes. They will adopt their utilisation of services dependent on the price. Clintview considers these customers’ reactions in a very sophisticated and still transparent way. Clintview is ready-made to apply impacts in all dimensions of any new product line.